Registered Manager

Registered Manager - Domiciliary Care

Location: Kensington, London
Salary: £45,000 per year (DOE)
Job Type: Full-Time, Permanent

We are recruiting on behalf of a highly respected home care provider seeking an experienced and quality-driven Registered Manager to lead their Kensington service.

This is an exceptional opportunity for a committed care leader to shape a high-performing, person-centred service in one of London's most prestigious regions.

The Role

As Registered Manager, you will be responsible for driving excellence across all areas of the service-quality, compliance, team leadership, client experience and operational efficiency. You will promote a culture where safety, dignity and person-centred care are paramount, ensuring the service consistently meets or exceeds CQC standards.

Key Responsibilities

Quality, Compliance & Operational Excellence:

• Ensure full adherence to CQC regulations, legislation and internal standards, aiming for Good or Outstanding ratings.
• Lead continuous quality improvements, audits, spot checks and governance reviews.
• Act as Designated Safeguarding Lead and oversee safeguarding investigations and reporting.
• Maintain robust care planning, risk assessments and digital record-keeping.
• Oversee clinical governance areas, including medication management and complex care needs.
• Build strong working relationships with NHS professionals, GPs, district nurses and local authorities.
• Ensure infection control measures and safe working practices are consistently upheld.
• Manage complaints professionally with a focus on learning and service improvement.

Team Leadership & Development:

• Lead values-based recruitment, rigorous vetting and onboarding of care staff.
• Deliver and oversee high-quality induction and ongoing training that exceeds statutory requirements.
• Conduct regular staff supervisions, appraisals and professional development planning.
• Cultivate a supportive, positive culture where staff wellbeing and quality care thrive.
• Support and guide Care Coordinators, Senior Carers, Carers and office staff.

Client Experience & Service Growth:

• Ensure timely response to enquiries and seamless onboarding of new clients.
• Monitor rotas to ensure appropriate skill mix and continuity of care.
• Champion digital care planning and technology to enhance service delivery.
• Support KPI tracking and continuous service development initiatives.

Financial & Business Support:

• Monitor staff hours, travel time and resource allocation with the coordination team.
• Support fee negotiations with commissioners where required.
• Maintain strong relationships with stakeholders, referral partners and community organisations.

On-Call:

• Participate in a shared on-call rota (paid allowance provided).

Essential Experience & Qualifications

• NVQ Level 5 in Health & Social Care (or Level 4 with willingness to complete Level 5 within 12 months)
• Minimum 2 years' experience as a Registered Manager or Deputy Manager in domiciliary care.
• Demonstrated success in maintaining or improving CQC ratings.
• Must live locally to Kensington, Chelsea or Westminster.
• Right to work in the UK (no sponsorship available)