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Regional Head of AI-Driven Customer Service
Posted 9 days 4 hours ago by Sapiens International
Permanent
Full Time
Customer Service Jobs
London, United Kingdom
Job Description
Sapiens International Corporation N.V. seeks a Regional Lead for Customer Service Management in London to drive strategic direction and operational excellence of a regional CSM organization, aligned to six pillars and global service standards.
You will build a high-performing team and orchestrate cross-functional collaboration to ensure superior customer outcomes. This role demands 12+ years in enterprise SaaS CS leadership, global team experience, and ITIL/ServiceNow fluency.
Sapiens International
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