Regional Head of AI-Driven Customer Service

Posted 8 days 7 hours ago by Sapiens International

Permanent

Full Time

Customer Service Jobs

London, United Kingdom

Job Description

Sapiens International Corporation N.V. seeks a Regional Lead for Customer Service Management in London to drive strategic direction and operational excellence of a regional CSM organization, aligned to six pillars and global service standards.

You will build a high-performing team and orchestrate cross-functional collaboration to ensure superior customer outcomes. This role demands 12+ years in enterprise SaaS CS leadership, global team experience, and ITIL/ServiceNow fluency.