Receptionist/Administrator

The Trust is looking for a flexible and enthusiastic a full time Reception Administrator (Mon to Fri) to join our friendly and welcoming Adults Assessment and Treatment Service. The team is based in Ifield Drive, Crawley

We believe this offers far greater opportunity for individuals to develop a much broader set of skills and to experience a more varied role. As such, the post-holder will work within the Reception/Admin team, sharing a range of duties that support the running of the overall Assessment and Treatment Service . This role is varied, fast paced and very rewarding and involves contact with patients and carers both on the phone and in person. The successful applicant should have excellent customer service skills, good attention to detail and be flexible to cover their share of holiday and sickness when required. NHS reception experience is preferred but not essential, however experience in reception or other customer facing and administration roles is essential, as full training will be provided to the successful candidate.

If this sounds good to you and you have secretarial or relevant administration experience, we'd love to hear from you!

Main duties of the job

Your role will be to provide excellent Reception and administration support to the team. Please refer job description for more details.

Good communication skills are essential together with the ability to deal sensitively with people who may be distressed at times.

To ensure the efficient running of the reception area to deal with members of the general public, service users and carers/relatives and staff. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships. Also provide general administration support to the overall team when required. Archiving, uploading documents and printing.

About us

As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do.

• Access to a host of discount schemes including Blue Light Card!
• Generous holiday entitlement (starting at 27 days + 8 bank holidays)
• Excellent NHS Pension
• Discounted gym memberships
• A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC
• Access to full psychological support via our internal wellbeing team

Excellent supervision programmes, with ongoing opportunities for training and development

Job responsibilities

In order to be a successful Receptionist/Administrator in our team you will have:

• A relevant NVQ Level 3 qualification / RSA 3 or equivalent
• Experience in a Administration role or relevant administration experience
• Experience using Microsoft Office including Outlook, Word and Excel
• Experience of working within a physical or mental health care setting although not essential.
• Are familiar with the use of Carenotes

It would also be advantageous if you:

• Have experience of working within NHS

See attached Job Description and Person Specification for full details.

Please apply using the link in this advert, or for more information explore the attachments or contact:

Person Specification Qualifications

• NVQ 3 or equivalent
• RSA 3 or equivalent experience and evidence of further practical experience or equivalent
• Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

• Proven experience of a range of secretarial procedures
• Experience of producing documents to a high standard of presentation with good accuracy
• Experience of maintaining office systems
• Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.