Receptionist

Department: Facilities

Employment Type: Permanent - Full Time

Location: Manchester

Reporting To: Lynn Thompson

Description

An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set at a successful, full-service law firm based in Manchester. This role involves supporting the business from the front desk, meeting and greeting clients, coordinating meeting room bookings, answering incoming calls, and assisting with general office administration.

This versatile role allows the right candidate to build on existing experience. You will interact with colleagues at all levels and help provide a first-class client service. We are looking for a friendly, welcoming individual with exceptional communication skills.

This is a full-time role (35 hours per week) between 9:00 and 17:00. Some flexibility to change hours may be required occasionally to cover annual leave and sickness absence (between 08:00 - 18:00).

Key Responsibilities

• Deliver a quality, professional reception service to the firm's clients, partners and employees at all times
• Approach each day with a flexible and solution-focused mindset, communicating effectively with the wider team to cover key tasks
• Plan and prioritise tasks effectively, including quickly switching between client-facing responsibilities and administrative duties
• Meet and greet clients and visitors in a warm, friendly and professional manner, providing an excellent first impression of the business
• Answer incoming telephone calls and redirect callers to the appropriate person, taking clear and accurate messages and passing them on promptly
• Maintain the reception areas and meeting rooms to ensure they remain tidy, professional and well presented
• Assist with meeting room booking requests, ensuring all required details are captured so rooms can be planned and prepared in advance
• Ensure catering, conference call and AV requirements are arranged for room bookings where required
• Support the preparation of marketing events held in the office as needed
• Assist with general administration, including building access control and ordering catering supplies
• Support with other appropriate tasks as required, recognising that duties are not exhaustive

Skills, Knowledge and Expertise

• Previous reception and administration experience in a client-facing role, ideally within a professional services environment
• Excellent verbal and written communication skills
• Ability to work proactively and use initiative when managing tasks
• Willingness to learn and flexibility to support each element of the role
• Strong attention to detail
• Strong customer service skills
• Polite, calm and professional manner with a positive, solution-focused outlook
• Good computer skills, including Outlook, Microsoft Word and Excel