Receptionist

We are looking for a GP Receptionist to join our busy, welcoming, and supportive reception team. The role involves face to face and telephone interactions, handling a high volume of calls, booking appointments, providing administrative support, and ensuring the smooth operation of the surgery.

Main Duties

• Answer patient telephone calls in a friendly, confident manner.
• Book appointments and guide patients to the appropriate clinician.
• Handle administrative tasks such as requests for prescriptions, test results, and patient records.
• Maintain confidentiality and professionalism at all times.
• Support colleagues and contribute to a positive team atmosphere.

Required Skills

• Clear telephone manners and effective communication.
• Empathy and emotional awareness when speaking with distressed or worried patients.
• Strong organizational skills and the ability to work efficiently in a busy environment.
• Team player with a positive attitude and sense of humour.

Qualifications

• GCSE grade A to C in English and Maths.
• Good working knowledge of computers.

Experience

• Customer service experience and professional communication skills.
• Experience working in a GP practice preferred.

Desired Attributes

• Positive attitude and friendly disposition.
• Compassionate and caring nature.
• Flexibility to cover sickness, holidays, and varied shifts.
• Computer literacy.
• Confident communication with the public.

Benefits

• £12.71 per hour.
• Full time, permanent position.
• Company pension scheme.
• Sick pay.
• Comprehensive training and ongoing support.

Schedule

• Day shift, Monday to Friday.
• Occasional weekend availability.

Disclosure and Barring Service Check

Applicants will be required to undergo a Disclosure and Barring Service check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.