Receptionist

Exciting opportunity to work as a Receptionist in a friendly, busy GP surgery in a beautiful village in Kent.

This role is varied, fast paced and very rewarding and involves contact with patients both on the phone and in person.

Main duties of the job

The role is varied and includes all aspects of care navigation and administrative duties.

To provide a point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff.

This role involves booking appointments, both on the phone and in person and as a dispensing practice will also involve patients collecting their prescriptions.

About us

We are a small and friendly team with a staff of approximately 20 within the practice.

We are looking for a highly motivated candidate with excellent customer service skills and a good understanding of confidentiality.

Job responsibilities

• To provide an efficient, effective and welcoming service as the face of our surgery
• To prepare the reception area before opening
• To deal with all calls; triaging patients and passing on accurate messages to medical and non medical colleagues as appropriate.
• Booking in appointments with Doctors and Nurses.
• Action referrals and complete admin tasks as necessary.
• Toensure that all medicines dispensed are checked against the prescription,and whenever there is any doubt, to check with authorising Doctor and/orDispenser.
• Tocollect all due prescription charges and ensure that the patientdeclaration on the reverse of the FP10 is filled in and signed by thepatient.
• Processrepeat prescription requests either on line requests or deliveredrequests.
• Undertakeany additional duties appropriate to the post as requested by the Partnersor the Practice Manager

Person Specification Qualifications

• GCSE grade A to C (4-9) in English and Maths

Experience

• Experience of dealing with the pubic
• Basic computer skills
• Ability to self motivate, organise and prioritise own workload