Receptionist / Office Clerk - Woodlands Hospital

Receptionist / Office Clerk - Woodlands Hospital

An exciting opportunity has arisen for a Receptionist / Administrator to join our admin team based at the Woodlands in Ipswich.

Our shift pattern is and for Reception, and for ward admin roles. There will be some weekend work and the successful applicant must be able to work all of the above shift patterns. Roster is completed in advance.

If you are a friendly, positive and well organised person who wants to develop your admin and reception skills while working in a fast paced environment, this opportunity could be for you.

This post requires a confident, level headed individual who is flexible, adaptable and able to work on their own initiative as well as part of our team. Good communication and telephone skills are key to maintain our high level of service.

Ideally, we are looking for someone with administration experience, good typing skills and IT knowledge.

You will also work on our wards at the Woodlands, providing admin support to our clinicians. Full training for reception and administration work will be provided.

You must possess excellent time management skills, a positive approach and a friendly, helpful manner. You should remain calm under pressure and prioritise your workload.

Main duties of the job

• Meet and greet - the first person patients, carers, family members and visiting professionals meet when arriving at Woodlands.
• Answer the phone, take messages and redirect calls.
• Sign in and out security packs for staff.
• Handle fire alarms and other health and safety procedures.
• Accept deliveries and direct post.
• Attend MDT morning meetings, prep for the meeting and live type updates for patient information.
• Maintain and update electronic patient data.
• Scan, photocopy and display posters.
• Support the wider admin within the unit.
• Interact with professionals, carers and service users.

Skills we are looking for

• Exceptional communication
• Knowledge of Microsoft Office packages
• Confidence in abilities
• Personable
• Willingness to learn and adapt

About us

We promote and adhere to the workplace values of NSFT. Our busy team reflects what we believe makes the most positive difference to the care we offer and the way we work together. By 'living our values' we develop our Trust, our people and continually improve the quality of everything we do.

We provide an attractive and competitive package of benefits, including generous holiday entitlement and compassionate sickness benefits, in addition to staff wellbeing services.

Benefits

• Comprehensive in house and external training programmes
• Career progression
• Starting annual leave of 27 days per annum increasing to 33 days per annum based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Person Specification

Qualifications

• NVQ 2 Customer Service or equivalent qualification or experience
• Knowledge of Trust's electronic records

Experience

• Experience working in a busy reception/office environment
• Dealing efficiently and politely with internal and external customers
• Use of ICT applications/packages

Other

• Able to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure will be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

£25,272 a year gross per annum (pro rata)