Receptionist / Appointment clerk - Physiotherapy

Receptionist / Appointment clerk - Physiotherapy

The Physiotherapy Department is looking for a full time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner.

The successful candidate will need to have good communication skills including outstanding telephone manner and organisational skills. As well as excellent IT/data input skills, be competent in MS Word/keyboard skills and demonstrate an understanding of confidentiality. They will assist in general administration of the service provision as well as working to input departmental statistical information. Training for Tiara appointment system will be provided and with on-going support from the System Manager.

The work is varied and interesting. The necessity to be able to prioritise own workload is essential. Applicants should be able to use their own initiative although working as part of a close-knit team. Applicant will also provide cover to other therapy administration teams as and when required.

Recent and proven experience of working within this field in the healthcare setting (or similar setting) is essential and applicants must be able to function well in a busy environment. Candidates must be flexible within their working environment and may need to assist at other therapies departments at the discretion of the Service Line management team.

Main duties of the job

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification

To work as part of a team providing administrative and clerical support to the Physiotherapy and Hydrotherapy departments and its staff.

To act as a receptionist within the physiotherapy department; dealing with patient queries in person and on the telephone.

The Department, (including the satellite units) has over 120 staff and receives over 2000 outpatient referrals per month that need inputting and appointing.

Job responsibilities

• To deal with referrals to the physiotherapy department- to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise.
• To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport and recording information on the TIARA Management Information system.

Person Specification Knowledge

• Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
• Computer skills and familiarity with Microsoft Word, Office and other programmes e.g. Excel.
• Demonstrable experience of working in a hospital or healthcare environment.
• Familiar with SystmOne/iPMS waiting lists/PTLs/RTT coding.

Qualifications

• Proven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/equivalent demonstrable experience.
• Good oral, verbal and written communication skills with clear legible handwriting.
• ECDL.
• OCR I Qualification or Equivalent.

Abilities

• Good (and proven) communication and interpersonal skills.
• Ability to work within a team structure.
• Good telephone manner.
• Good organisational skills.
• Ability to respond to unpredictable situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Location

Physiotherapy Dept, Level 7, Derriford Hospital

EEO Statement

We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.