Receptionist

Ludham and Stalham Green Surgeries are looking to welcome a receptionist to our team. The role is offered on a part-time basis, working the following:

Monday 08:30 - 18:00

Tuesday 08:30 - 18:00

Thursday 08:30 - 13:00

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Main duties of the job

There is more to our receptionist roles than answering the phone and making appointments. In this essential, front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

About us

This is an excellent opportunity to join a friendly, high achieving and supportive established rural practice providing the full range of traditional family medicine. We are well regarded and supported by our patients.

About Us:

• Around 5,800 patients with an 'Outstanding' CQC rating
• Dispensing at both sites
• Well established training practice
• A cohesive practice team who will go above and beyond for their patients and their colleagues
• A culture of leadership, supportiveness, kindness, respect, and diversity
• EMIS Web and Footfall clinical systems
• High QOF / DES / LCS achievement
• Research Ready practice
• Excellent ANP, PNs, NA, HCA, social prescriber, first-contact physio, clinical pharmacist (as well as other ARRS roles)
• Large and supportive management, clinical and administrative team
• Regular practice, clinical, governance and MDT meetings
• Collaborative working with other local practices within a very pro-active PCN
• Work/life balance: We are situated on the beautiful Norfolk Broads which is a lovely area to live and work with affordable housing and excellent schools
• Onsite parking
• Employee assistance scheme
• Employee savings scheme

Job responsibilities

The main responsibilities of the role include:

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Supporting the running of the general practice;
• Accepting, issuing and handing out, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

Person Specification

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Previous medical or healthcare receptionist experience is desirable
• Excellent communication and interpersonal skills
• Attributes to make a positive impact on our local community
• Able to work in a polite, confidential and discreet manner, respecting patients at all times
• Experience of working with the general public, being sensitive and empathic in distressing situations
• Confident to work as part of a team and be able to think on your feet, independently
• Strong IT and administration skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience- depending on experience