Reception Manager

Reception Manager - Los Mochis Notting Hill

Los Mochis Notting Hill is seeking an outstanding Reception Manager to lead our front door experience at our award-winning restaurant in the heart of Notting Hill.

As Reception Manager, you will oversee the reception team and play a key role in shaping the guest journey from arrival to departure. This is a hands on leadership role for someone who thrives in a fast paced, high energy restaurant environment and understands the importance of first impressions, guest flow, and exceptional hospitality.

We are looking for a confident and personable leader with strong organisational skills, natural warmth, and a genuine passion for guest experience.

About Us

Los Mochis is the ultimate Pan Pacific contemporary Mexican Japanese restaurant, blending Mexican spirit with Japanese elegance, Mexican art and design with Japanese coolness, and Mexican flavours with Japanese techniques.

Our team is part of an award winning international hospitality group known for creativity, energy, and exceptional guest experiences. If you love hospitality, people, and working within a passionate team culture, we would love to hear from you.

Key Responsibilities

• Lead and manage the day-to-day reception operation
• Ensure exceptional guest experience from arrival through to departure
• Maximise covers and seating allocations while maintaining smooth guest flow
• Work closely with the floor team to coordinate seamless door-to-table operations
• Recruit, train, coach, and develop the reception team
• Drive high standards of service, presentation, and professionalism
• Handle guest feedback and resolve issues confidently and professionally
• Support reservations management and optimise table planning
• Maintain strong communication across all front of house departments
• Lead by example with a hands on and proactive approach

What We're Looking For

• Previous experience as a Reception Manager or Assistant Reception Manager within a high-volume premium restaurant
• Strong leadership and team development skills
• Excellent communication and organisational abilities
• Passion for hospitality and guest experience
• Calm and professional under pressure
• Strong attention to detail and problem solving ability
• Experience using reservation systems such as OpenTable or SevenRooms preferred
• A positive personality and genuine love for working with people

Benefits

• Private medical insurance
• Paid sick leave
• Free meals whilst on duty
• 50% discount when dining with family and friends
• People-focused company culture
• Excellent career progression opportunities within a growing restaurant group

Equal Opportunities

Thesleff Group is an equal opportunities employer committed to creating an inclusive and diverse workplace. We welcome applications from all suitably qualified individuals regardless of race, religion, gender, sexual orientation, disability, age, or any other protected characteristic.