Reception manager

Are you a confident leader with a passion for delivering excellent patient care and leading high-performing teams? Staverton Surgery is looking for a Reception Manager to take ownership of our front-of-house services and play a key role in the smooth day-to-day running of the practice.

This is a fantastic opportunity for someone who thrives in a fast-paced healthcare environment, enjoys developing people, and takes pride in creating a welcoming and efficient patient experience.

Main duties of the job

• Create and manage receptionist rotas
• Ensure all staff are checking into Clarity
• Liaise with Practice Manager and team to support needs of Practice
• Manage reception team.
• Oversee daily reception operations, including appointment scheduling
• Recruit, train, and supervise new reception employees
• Interact with patients
• Support Line manager with addressing patient complaints/feedback in a compassionate and timely fashion
• Support HR and make sure colleagues and new colleague's personnel file is up to date.
• Training colleagues on Docman, ERS and other software essential for Practice.
• Complete staff appraisals
• Complete a 1-1 return to work interview for colleagues who have been away due to sickness
• Attend management, senior colleagues' meetings and bring ideas to the table.
• Support colleagues by allocating time on the Rota for personal development.

About us

At Staverton Surgery, we pride ourselves on being a supportive and collaborative team. Youll be joining a practice where your ideas are valued, your development is supported, and your contribution truly makes a difference to patient care.

Job responsibilities

Key responsibilities

• Create and manage receptionist rotas
• Ensure all staff are checking into Clarity
• Liaise with Practice Manager and team to support needs of Practice
• Manage reception team.
• Oversee daily reception operations, including appointment scheduling
• Recruit, train, and supervise new reception employees
• Interact with patients
• Support Line manager with addressing patient complaints/feedback in a compassionate and timely fashion
• Support HR and make sure colleagues and new colleague's personnel file is up to date.
• Training colleagues on Docman, ERS and other software essential for Practice.
• Complete staff appraisals
• Complete a 1-1 return to work interview for colleagues who have been away due to sickness
• Attend management, senior colleagues' meetings and bring ideas to the table.
• Support colleagues by allocating time on the Rota for personal development.

The post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.

Experience/knowledge required

Excellent administration and communication skills

A respected leader and team player

Ability to organise and manage a small team in addition to interacting with other supporting departments.

Ability to diffuse and manage conflict in a calm and effective manner

Knowledge and experience of implementing effective organisational processes and systems

Strong computer literacy especially in MS applications

Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.

Personal characteristics

• Confident, approachable, organised, well-spoken and presented.
• Need to have an empathetic nature and the ability to remain calm in a crisis is essential
• Good initiative and proactive problem-solver
• Friendly, approachable and self-motivated
• Good attention to detail and high level of accuracy
• Coaching style of management
• Copes well under pressure
• Adaptable to change and willing to go the extra mile
• Excellent team-player

Person Specification Qualifications

• Excellent administration and communication skills
• A respected leader and team player
• Ability to organise and manage a small team in addition to interacting with other supporting departments.
• Ability to diffuse and manage conflict in a calm and effective manner
• Knowledge and experience of implementing effective organisational processes and systems
• Strong computer literacy especially in MS applications
• Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.