Reception Administrator

Reception Administrator

Department: Receptions

Employment Type: Flexible

Workplace Type: Onsite

Location: Wigan & Leigh College

Description

22 Hours per Week, Term Time Only (40 Weeks)

Be the welcoming face of the college. Give people the right help, at the right time.

Reception is often the first place people meet Wigan & Leigh College.

A warm welcome matters. So does a clear answer, a calm conversation and knowing where to send someone when they need help.

As our Reception Administrator, you'll provide a professional, welcoming and efficient front-of-house service for students, visitors, staff and stakeholders. You'll answer enquiries in person, by phone and by email, helping people access the right information, department or service.

You'll also support a range of important administrative and student-facing processes. That includes appointment systems, enquiry records, fee payments, student funding documentation, bus passes, free college meals and other student support activity.

This is a role for someone who enjoys working with people, takes pride in accuracy and stays calm when things get busy. You'll need to be friendly, organised and confident using systems, records and processes.

What you'll do

• Provide a professional and welcoming front-of-house service.
• Act as a first point of contact for students, visitors, staff and stakeholders.
• Respond to enquiries in person, by telephone and by email.
• Give clear information and signpost people to the right college service or department.
• Maintain appointment diaries, booking systems and enquiry records.
• Keep accurate records and resources to support effective customer service.
• Assess student fees and prepare fee-related information for college systems.
• Process payments and other income accurately, following financial procedures.
• Support student funding administration, including collecting and processing documents.
• Assist with bus passes, free college meals and other student support initiatives.
• Support college events, activities and services as directed.

What you'll bring

• A good standard of education, including English and maths at Level 2.
• Experience in customer service, reception, administration or a similar role.
• Experience dealing with members of the public in a professional way.
• Strong communication skills in person, by phone and by email.
• Good organisation and attention to detail.
• Confidence maintaining accurate records and using databases.
• Working knowledge of Microsoft Office.
• Experience handling cash, payments or financial transactions.
• Awareness of financial handling procedures and accurate record keeping.
• A Customer Service or IAG Level 2 qualification, or willingness to work towards one.

What you're like

• Welcoming. You help people feel comfortable from the moment they arrive.
• Professional. You represent the college well in every interaction.
• Clear. You give accurate information and explain next steps simply.
• Organised. You keep records, enquiries and tasks under control.
• Accurate. You understand that detail matters, especially with payments and student records.
• Calm. You stay steady when reception is busy.
• Helpful. You look for ways to solve problems and support colleagues.
• Flexible. You adapt to changing priorities and college activity.

Essentials

• You'll need an enhanced DBS check. If you get the job, we'll do this for you.
• You're committed to safeguarding, equality, diversity and inclusion.
• You can travel and work across college sites when required.
• You're willing to work flexibly, including occasional evenings and enrolment periods.
• You're committed to following college policies, including health and safety, safeguarding and sustainable development.

Why work with us

Reception is more than a desk.

It is where students ask questions, visitors form first impressions and colleagues rely on a service that keeps things moving. It is a busy, visible and important part of college life.

At Wigan & Leigh College, you'll join a professional and customer-focused reception team that helps people feel welcomed, informed and supported.

Your work will help students access the right services, support college events and make everyday interactions feel easier for the people who contact us.

If you enjoy helping people, staying organised and being part of a team that makes a difference every day, this could be the role for you.

Great people. Change lives.

Time to recharge

Time to recharge

• Generous annual leave entitlement, including bank holidays, depending on your role
• Family-friendly leave policies

Wellbeing as well as work

• 24/7 Employee Assistance Programme
• Medicash healthcare plan
• Occupational health support
• Confidential counselling
• Specsavers eye test vouchers
• A culture where people look out for each other

Financial peace of mind

• Local Government Pension Scheme
• Salary sacrifice schemes, including Cycle to Work and buy tech
• Railcard and Tusker Green Car Scheme
• Local and national discount schemes

Clear progression routes

• Ongoing professional development
• Opportunities to build experience across reception, student services and college administration
• Opportunities to step up, specialise or move across college teams
• Leadership pathways

Read more about our benefits.