Quality Assurance & Impact Lead (Resident-Centered)

Homeless Link is seeking an experienced Quality and Performance lead to oversee QA across support services. You will analyze quarterly data, identify risks, and drive improvements aligned with contractual and regulatory standards.

The role supports resident-focused, trauma-informed practice and ensures services deliver safe, effective outcomes. You will develop learning frameworks, lead KPI reviews with frontline teams, and contribute to building a Psychologically Informed Environment across the