Quality Administrative Officer

Overview

The Department of Blood Transfusion is looking for a Quality Administrator who will work closely with the Quality Manager and a multidisciplinary team to ensure high quality services and patient safety.

Main Duties

• Compile reports for management meetings.
• Provide admin support for quality and training records (auditing, compiling, archiving).
• Perform data manipulation to produce quality/performance dashboards.
• Manage departmental quality databases daily.
• Assist with maintenance, calibration, and servicing of laboratory equipment, including acceptance testing.
• Act as system administrator for the electronic quality management system.
• Work with departmental leads to update the information on the Pathology Website.
• Help the department comply with accreditation requirements by developing fit for purpose quality systems and processes.
• Conduct root cause analysis during routine duties after training.
• Provide full clerical support: organise, sort, file documents; manage paper and electronic post; photocopy, fax, and distribute information.
• Support meetings (organise, arrange rooms and refreshments, assist with interpretation services, document minutes).
• Maintain and order stationery, office supplies, and petty cash documentation.
• Record staff leave, absence, and attendance, and coordinate staff training.
• Adhere to Trust policies (Data Protection, Health and Safety, Confidentiality, and other statutory guidelines).
• Maintain and develop the department's website on the Trust intranet.
• Assist in distributing information across the Trust and other organisations.

Job Responsibilities

• Ensure compliance with Health and Safety and Risk Management policies.
• Implement Infection Control practices and report incidents.
• Uphold Equality and Diversity policies and promote patient and public involvement.
• Respect patient confidentiality at all times.
• Work collaboratively, maintaining good working relationships with internal and external stakeholders.

Person Specification Skills & Behaviours

• Commitment to principles of equality and diversity.
• Commitment to delivering quality services.
• Importance of maintaining confidentiality.
• Honesty and integrity.
• Good written and verbal communication skills.
• Good command of spoken and written English.
• Able to use own initiative.
• Well organised and able to work on own initiative.
• Competent in word processing, spreadsheets, and databases.
• Good interpersonal skills, personable, patient, sensitive, flexible.
• Willing to learn new skills.
• Reliable.
• Experience in a health or social care setting and knowledge of NHS procedures.
• Ability to communicate in an ethnic minority language and/or British Sign Language would be a bonus.

Experience

• Competent in word processing (e.g., Word), spreadsheets (e.g., Excel) and databases (e.g., Datix).
• Previous clerical/administrative experience.
• Experience with integrity, confidentiality, and data protection compliant handling.

Additional Requirements

• Must be willing to work within Trust policies (confidentiality, data protection, health and safety).
• Able to attend occasional early evening meetings.
• Willing to attend relevant training courses.
• Must have a strong awareness of and understanding of diversity and patient involvement.

Qualifications

• GCSE in English and Maths or Equivalent.
• Basic computer/typing qualifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.