Reception Administrator

An exciting opportunity has arisen for a part-time Reception Administrator for 20 hours per week at Chelmer Medical Partnership.

Main duties of the job

In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients, patient queries are answered and administration work is completed to a high standard.

The successful applicant will have an excellent telephone manner, be a team player and have the ability to work under pressure and problem solve.

The successful candidate must be flexible to be able to work extra hours to support colleagues sickness and holiday absence.

About us

Chelmer Medical Partnership was formed in 2019 from the merger of Humber Road Surgery, Melbourne House Surgery and Tennyson House Surgery. The partnership provides a GP service to approximately 32,000 patients in the Chelmsford area.

Candidates will be required to work across three sites, Humber Road Surgery, Melbourne House Surgery and Tennyson House Surgery.

Our opening hours are Monday - Friday 8.00am - 6.30pm.

Job responsibilities

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, the processing of information, assisting patients as required AND ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the organisation.

To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

• N/A
• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.