Professional Services - Training Operations Manager

Responsibilities

• Support the global Professional Services & Training (PS&T) organization as a key member of the PS&T Operations management team
• Partner with PS&T leadership, Global Operations, and FP&A on business planning and operational support
• Lead and develop a high-performing operations team supporting global and regional Professional Services, Training, and strategic accounts
• Establish and monitor core metrics/KPIs to evaluate business trends, track team capacity/effort, and optimize resource allocation
• Drive process optimization initiatives by evaluating operational workflows
• Manage Training Operations logistics, including scheduling, Cloudera and partner resource provisioning, enrollment workflows, and operational tracking
• Standardize operational tooling and governance, maintaining documentation, templates, and reporting structures across global delivery teams
• Collaborate with PS&T Operations functions on resourcing models, revenue forecasting support, and operational transparency
• Manage the global revenue forecast and communicate associated business trends to the leadership team
• Manage custom/strategic account operations, including tailored delivery workflows and high-touch support models
• Interface with cross-functional groups and PS&T teams
• Lead and deliver company-wide and PS&T initiatives

Requirements

• 7+ years of Professional Services, Training, Sales or Revenue Operations experience
• Direct experience supporting global technology/SaaS organizations
• BA/BS or equivalent 4-year degree required
• Strong data analysis and reporting skills
• Demonstrated success using operational metrics/KPIs to evaluate business trends, effort/capacity allocations, and regional productivity
• Ability to understand and interpret complex business issues and provide swift, scalable solutions
• Creative thinking; ability to challenge existing processes, propose business solutions, build management dashboards, and lead automation initiatives
• Experience working and leading large-scale global and cross-functional projects
• Highly motivated, results-driven, energetic, and capable of multitasking across a dynamic global organization
• Strong skills influencing virtual teams across the globe
• Excellent written and verbal communication and presentation skills required
• Proficiency with core PS&T operational tools, including NetSuite SuiteProjects Pro, Salesforce, and LMS/Training platforms

Core Competencies

Demonstrates expertise in managing global Professional Services and Training operations, with a strong focus on data analysis, operational metrics, and process optimization. Proven ability to lead cross-functional teams and drive strategic initiatives within technology and SaaS environments.

Highest-signal resume keywords

• Professional Services Operations Management
• Data Analysis and Reporting
• Operational Metrics and KPIs
• Global Technology/SaaS Experience
• Cross-Functional Project Leadership

ATS Optimization Keywords Hard Skills

• Data Analysis
• Operational Metrics
• Process Optimization
• Resource Allocation
• Revenue Forecasting
• Business Planning
• Training Operations Management
• Project Management
• Automation Initiatives
• Dashboard Development

Soft Skills

• Creative Thinking
• Influencing Virtual Teams
• Multitasking
• Results-Driven
• Excellent Communication

Industry Keywords

• Professional Services
• Training Operations
• Global Operations
• SaaS
• Business Trends

Tools & Technologies

• NetSuite SuiteProjects Pro
• Salesforce
• LMS/Training Platforms