Professional Services - Training Operations Manager

Posted 7 days 21 hours ago by Jobtailor

Permanent
Full Time
Other
Cork, Ireland
Job Description
Responsibilities

• Support the global Professional Services & Training (PS&T) organization as a key member of the PS&T Operations management team
• Partner with PS&T leadership, Global Operations, and FP&A on business planning and operational support
• Lead and develop a high-performing operations team supporting global and regional Professional Services, Training, and strategic accounts
• Establish and monitor core metrics/KPIs to evaluate business trends, track team capacity/effort, and optimize resource allocation
• Drive process optimization initiatives by evaluating operational workflows
• Manage Training Operations logistics, including scheduling, Cloudera and partner resource provisioning, enrollment workflows, and operational tracking
• Standardize operational tooling and governance, maintaining documentation, templates, and reporting structures across global delivery teams
• Collaborate with PS&T Operations functions on resourcing models, revenue forecasting support, and operational transparency
• Manage the global revenue forecast and communicate associated business trends to the leadership team
• Manage custom/strategic account operations, including tailored delivery workflows and high-touch support models
• Interface with cross-functional groups and PS&T teams
• Lead and deliver company-wide and PS&T initiatives

Requirements
  • 7+ years of Professional Services, Training, Sales or Revenue Operations experience
  • Direct experience supporting global technology/SaaS organizations
  • BA/BS or equivalent 4-year degree required
  • Strong data analysis and reporting skills
  • Demonstrated success using operational metrics/KPIs to evaluate business trends, effort/capacity allocations, and regional productivity
  • Ability to understand and interpret complex business issues and provide swift, scalable solutions
  • Creative thinking; ability to challenge existing processes, propose business solutions, build management dashboards, and lead automation initiatives
  • Experience working and leading large-scale global and cross-functional projects
  • Highly motivated, results-driven, energetic, and capable of multitasking across a dynamic global organization
  • Strong skills influencing virtual teams across the globe
  • Excellent written and verbal communication and presentation skills required
  • Proficiency with core PS&T operational tools, including NetSuite SuiteProjects Pro, Salesforce, and LMS/Training platforms
Core Competencies

Demonstrates expertise in managing global Professional Services and Training operations, with a strong focus on data analysis, operational metrics, and process optimization. Proven ability to lead cross-functional teams and drive strategic initiatives within technology and SaaS environments.

Highest-signal resume keywords
  • Professional Services Operations Management
  • Data Analysis and Reporting
  • Operational Metrics and KPIs
  • Global Technology/SaaS Experience
  • Cross-Functional Project Leadership
ATS Optimization Keywords Hard Skills
  • Data Analysis
  • Operational Metrics
  • Process Optimization
  • Resource Allocation
  • Revenue Forecasting
  • Business Planning
  • Training Operations Management
  • Project Management
  • Automation Initiatives
  • Dashboard Development
Soft Skills
  • Creative Thinking
  • Influencing Virtual Teams
  • Multitasking
  • Results-Driven
  • Excellent Communication
Industry Keywords
  • Professional Services
  • Training Operations
  • Global Operations
  • SaaS
  • Business Trends
Tools & Technologies
  • NetSuite SuiteProjects Pro
  • Salesforce
  • LMS/Training Platforms