Placement Year Customer Support Analyst, London

Responsibilities

• Solve system and user issues while advising customers on functionality.
• Help clients configure the platform to meet their needs and test new software releases.
• Work directly with customers-onsite and remotely-to analyse needs and identify improvement opportunities.

Expectations

• A transparent career structure, regular feedback and 3 formal performance reviews annually.
• Opportunities to lead projects, manage resources and mentor junior team members.
• Intensive onboarding, industry recognised training and funded specialist courses as you progress.

Qualifications

• On track to achieve a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths).
• Logical, analytical, organised and quick to learn new concepts.
• Communicate confidently and enjoy working in a collaborative team environment.
• Undergraduate placement year-must be in the appropriate year of university study.

Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.