PingFederate Support Engineer (Remote, Europe)

PingFederate Support Reliability Engineers - PingFederate

Contract | 400- 450 per day | 6 months (rolling)

We are working with a global US-based organisation (25,000+ employees) that is expanding its Identity and Access Management capability. The company is rolling out PingFederate across its entire business and is now looking to build a 24/7 support team to support a new Single Sign-On (SSO) platform.

This is an excellent opportunity to join a large-scale, business-critical programme with long-term potential.

The Role

You will be part of a global SiteOps/SRE/DevOps support team providing 24/7 operational support for the organisation's PingFederate SSO environment. The focus is on ensuring fast, secure access for users while maintaining platform stability.

Key responsibilities include:

• Providing 1st and 2nd line support, with escalation to 3rd line where required
• Supporting SSO access issues, password resets, and general fault finding
• Monitoring and maintaining the PingFederate platform
• Working closely with global teams across the US, Europe, and Asia
• Supporting the ongoing enterprise-wide rollout of PingFederate

Required Skills & Experience

• Strong PingFederate experience (essential)
• Background in DevOps, SiteOps, or Site Reliability Engineering
• Experience supporting production systems in a 24/7 environment
• Ability to troubleshoot access, authentication, and SSO-related issues
• Comfortable working to at least 2nd line support level

Contract Details

• Start date: 2nd March (can wait for the right candidate)
• Contract length: Initial 6 months, with ongoing extensions expected
• Rate: 400-450 per day
• Location: Portugal, EU, remote