Personal Assistant to Director

Posted Wednesday 20 August 2025 at 01:00

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role:

An exciting opportunity for an established Personal Assistant to provide first class support to our Directors.

The role is to anticipate their needs, progress and deliver assistance when needed or requested, efficiently and effectively. Acting as a dedicated point of contact, proactively facilitating, communicating, and connecting people, projects & tasks with internal & external customers.

You will be a professional and confident whilst positively always representing New Look and being a role model to wider business support teams.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

• Extensive diary management, including managing supporting materials and room/tech setup. Awareness of current business agenda to reprioritise quickly when necessary.
• Screening emails, calls & managing calendar invites, responding and prioritising as necessary on their behalf.
• Focused on Director/s requirements and able to manage conflicts by agreeing priorities upfront and positively managing team relationships.
• Liaising with internal & external customers, adapting your style to meet the needs of individuals to ensure swift and effective outcomes.
• Willing, proactive, adaptable approach to taking on a variety of special tasks and projects, following them through and delivering them to deadline.
• Uphold a high level of confidentiality with sensitive information, financial documents, and employee relations.
• Responsible for business area administration on behalf of Director/s including but not limited to, preparing agendas, collation & distribution of documentation, taking minutes and managing actions.
• Overseeing all expenses and invoice management for the business area and working closely with support functions and the teams to ensure timely, accurate and compliant completion.
• Providing some support and guidance to wider teams where required.
• Play an active role in social events for the business area and away days to support a positive culture & team morale.
• Organise travel arrangements and accommodation as requested.
• Work collaboratively with the other Executive Assistant/ Personal Assistants and providing cover for team annual leave as and when required.
• Providing (minimal level/ rare occasions) personal administrative actions to enable Director to focus on business priorities.

Who you are:

• Professional, positive, and approachable
• Confident at being the gatekeeper to your Director/s time and managing expectations
• Proactive and re-active in a constantly changing fast paced environment
• Pacey, while keeping an eye on the detail
• Excellent communication and interpersonal skills at all levels, both internally and externally, ensuring high level of accuracy
• Collaborative team player who is also mature enough to work alone
• Tolerant, professional, flexible, and resilient approach to changes
• Ability to work under pressure and meet deadlines
• Ability to multitask and can operate effectively and efficiently in a fast-paced environment
• Effective at negotiating with and to achieve optimum business results and outcomes
• Works effectively in teams to achieve business results
• Capable of building strong internal and external networks and client relationships

Knowledge and Experience

• Previous Personal Assistant at Board level experience
• Experience within the fashion retail sector (desirable)
• Excellent range of IT Skills (Esp. MS Office products)
• Diary management essential (Outlook) and outstanding organisation skills
• Excellent verbal and written communications skills

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.

Job Family AAS042 - Secretarial/Administrative Assistance