Permanent Customer Support Administrator Belfast BT3

Our client, based on the Airport Road Belfast, is seeking a Permanent Customer Support Administrator to join their team.

Customer Support Administrator

REPORTING TO:Operations Manager

LOCATION:Airport Road Belfast

PURPOSE OF ROLE

The role will be responsible for maintaining various customer service functions, all within a fast moving, ever changing, competitive environment.

Personal Characteristics and Experience Profile Required:

The principal skills and experiences which the successful candidate will be able to demonstrate are:

3 rd level qualification is desirable but not essential (experience in a similar role preferred)

2 + Years experience in a similar role

Excellent English (both written and spoken)

Familiar with Microsoft Office suite of applications (MS Excel and Word experience)

Accurate, articulate, courteous, friendly telephone manner, ability to work well under pressure, flexible, detailed and completely dedicated to work schedule.

Independent but able to work in a team environment

Attendance at in-house and external training courses will be also necessary

KEY RESPONSIBILITIES and DUTIES

Taking, checking and entering customer orders onto computer

Dealing with customer queries/requests by telephone, fax, email

Liaising with Carriers/Couriers to ensure efficient & timely delivery of products to customers

Maintaining Quality systems and procedures Managing Customer back orders.

Dealing with suppliers

Placing Purchase Orders

Maintain optimum stocks, replenish stock lines, receipt of goods, expediting outstanding orders, satisfying customer demand and achieving internal stock objectives

Assisting with Stock Control procedures

Updating and maintaining customer/supplier price files

Supporting Sales Team

KEY SKILLS

• Excellent numerical skills
• Strong analytical and problem-solving skills.
• Strong MS Excel skills.
• Team player while also the ability to work on own initiative

Other Information:

Start Date: October 26

Closing Date: 29 September 26

Hours of Work: 9am-5.00pm Monday to Friday

Salary: 25-26k per annum

Location: Belfast BT3 (Airport Road West)

If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants.

The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.