PCN Digital and Transformation Lead

The Digital,IT, and Transformation Lead will manage, maintain, and support existingprojects and infrastructure across the PCN, ensuring they continue to delivermeasurable benefits. The role will also involve scoping, planning, anddelivering new initiatives, with a strong emphasis on enhancing digitalcapabilities and optimising IT systems.

In addition,the role will provide hands-on IT support to practices within the network,resolving day-to-day issues, supporting the use of digital tools, and ensuringsystems are optimised for efficiency, security, and patient benefit. Theposition will balance operational IT support with strategic digitaltransformation, underpinned by a quality improvement methodology.

Main duties of the job

TransformationProjects

Oversee & maintain the delivery of existingtransformation projects ensuring sustainability & ongoing benefits.

Scope, plan, & implement transformationinitiatives, working with clinical & management teams to ensure alignmentwith PCN priorities.

Monitor & evaluate the outcomes of transformation projects, producing reports & recommendations for improvement;present findings to stakeholders at PCN meetings

Draft & prepare reports to support financialclaims and ensuring timely submission to theIntegrated Care Board

IT Support & Infrastructure

Act as the first point of contact for IT querieswithin the PCN, providing hands-on technical support to practices.

Troubleshoot & resolve software issues promptly to minimise disruption.

Liaise with our external IT supplier to escalate & resolve more complex issues.

Ensure implementation of systems complies with NHSEngland, GDPR & cybersecurity requirements.

Training & Digital Capability

Provide training &guidance to staff on the useof clinical systems, digital tools & IT processes.

Ensure all staff receive induction on the PCNs IT systems & digitalresources.

Develop & maintain user guides, FAQs & knowledge resources for practices.

Data & Reporting

Support practices in using business intelligencetools to extract, interpret & act on data.

Promote high standards of data quality & integrity across the network.

About us

Greenwich PCN Alliance Limited has been running since 2020 and consists of 4 PCNs: Blackheath and Charlton PCN, Eltham PCN, Heritage PCN and Unity PCN. Our aim at Greenwich PCN Alliance Limited is support the improvement of primary care across Greenwich by providing support to Primary Care Networks (PCN) across Greenwich and recruiting Additional Roles via the the Additional Roles Reimbursement Scheme (ARRS)

Job responsibilities

Job Summary

The Digital,IT, and Transformation Lead will manage, maintain, and support existingprojects and infrastructure across the PCN, ensuring they continue to delivermeasurable benefits. The role will also involve scoping, planning, anddelivering new initiatives, with a strong emphasis on enhancing digitalcapabilities and optimising IT systems.

In addition,the role will provide hands-on IT support to practices within the network,resolving day-to-day issues, supporting the use of digital tools, and ensuringsystems are optimised for efficiency, security, and patient benefit. Theposition will balance operational IT support with strategic digitaltransformation, underpinned by a quality improvement methodology.

MainResponsibilities

TransformationProjects

Oversee and maintain the delivery of existingtransformation projects, ensuring sustainability and ongoing benefits.

Scope, plan, and implement new transformationinitiatives, working with clinical and management teams to ensure alignmentwith PCN priorities.

Monitor and evaluate the outcomes of alltransformation projects, producing reports and recommendations for improvement;present findings to stakeholders at monthly PCN meetings

Draft and prepare reports to support financialclaims, working closely with PCN managers to ensure timely submission to theIntegrated Care Board

IT Supportand Infrastructure

Act as the first point of contact for IT querieswithin the PCN, providing hands-on technical support to practices.

Troubleshoot and resolve software and connectivityissues promptly to minimise disruption.

Liaise with our external IT supplier to escalateand resolve more complex issues.

Ensure implementation of systems complies with NHSEngland, GDPR, and cybersecurity requirements.

Training and Digital Capability

Provide training and guidance to staff on the useof clinical systems, digital tools, and IT processes.

Ensure all new staff receive induction on the PCNs IT systems and digitalresources.

Develop and maintain user guides, FAQs, andknowledge resources for practices.

Data and Reporting

Support practices in using business intelligencetools to extract, interpret, and act on data.

Promote high standards of data quality andintegrity across the network.

Collaboration and Communication

Work in partnership with PCN leadership, practicemanagers, and other key stakeholders to ensure smooth project delivery andeffective IT operations.

Communicate technical information in a clear,non-technical way to varied audiences.

Person Specification Knowledge and Skills

• Strong IT skills, including Microsoft 365, clinical systems (e.g., EMIS), and networking basics.
• Understanding of NHS digital priorities and systems.
• Excellent written and verbal communication skills.
• Problem-solving and analytical ability.
• Good understanding of the Digital agenda within the NHS.
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem-solving and analytical skills

Personal Qualities

• Polite and confident
• Ability to work calmly under pressure
• Ability to process and manage conflicting advice and priorities
• Ability to adapt your leadership and management style to different situations
• Positive and solution focussed
• Motivated, forward thinker
• High levels of integrity and loyalty

Qualifications

• Digital architecture/IT-related qualification or relevant support experience (e.g., ITIL/TOGAF).

Experience

• Managing and maintaining digital or transformation projects in a healthcare or similar environment.
• Providing first-line IT support, including troubleshooting and problem resolution.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.