Pathway Support Waiting List

Go back University Hospitals of Derby and Burton NHS Foundation Trust Pathway Support Waiting List

The closing date is 24 February 2026

Exciting opportunities have arisen for an enthusiastic, flexible, and motivated individual to join our Endoscopy administration team in a Pathway Support role on a permanent basis.

You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.

The role will provide an efficient Endoscopy waiting list service to the consultants and their teams, working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception area will also be part of this role.

You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.

The hours of work will be 37.5 hours per week, to be worked Monday - Saturday between 7.30am - 5pm. Hours to be arranged.

Main duties of the job

• Act as the point of contact for patients and medical staff on behalf of the consultant's team, ensuring all queries are resolved with skill, sensitivity and courtesy.
• Prepare the final packs for scanning.
• Have an understanding of the 18 week RTT process and a knowledge of the Trust Patient Access Policy, agreeing to adhere to these policies according to National Trust Guidelines.
• Input patient information into the various IT systems.
• Prepare and print daily waiting lists as appropriate.
• Contact patients to arrange appointment dates in accordance with the Trust's Booking Policy.
• Serve as the first point of contact on the reception for admitting and discharging patients.
• Prepare and send out notification letters to patients selected for inpatient or outpatient appointments, notifying patients by telephone when necessary.
• Liaise effectively with wards and departments within the hospital.
• Escalate any urgent problems to a senior manager.
• Undertake necessary training as and when required by the Trust.

Closing date of applications: 24 February 2026

This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes and car schemes

Key Facts

• We see an average of 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship. Impacts of the changes to the UK immigration policy NHS Employers.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification Education and Knowledge

• GCSE 9 4 A C or equivalent
• IT literacy
• Hospital Administration system

Experience and Knowledge

• At least 2 years experience in an administration role
• An understanding of the patient access policy

Skills and ability

• Examples of an ability to work to deadlines
• Showing you have worked as part of a team
• Examples of how you can manage your own workload

communication

• Show you have the ability to communicate effectively in writing

Values and behaviours

• Show where you have been a team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust