Parts Advisor

Parts Advisor - Drive Motor Retail, Ipswich

OTE: Up to £32,250 inc Bonus

Monday to Friday 45 hour week (No Weekends)

Drive Motor Retail is offering an exciting opportunity for an experienced Parts Advisor to join our team in Ipswich. With a strong focus on customer satisfaction, streamlined operations, and employee wellbeing.

Key Responsibilities

• Provide efficient, knowledgeable service to retail, trade, and internal workshop customers
• Process parts enquiries and orders with accuracy and urgency
• Identify additional sales opportunities and promote special offers
• Use your technical knowledge to assist customers clearly and confidently
• Communicate any stock discrepancies to the Parts Manager promptly
• Maintain compliance with company processes and customer data protection policies

What We're Looking For

• Previous experience working as a Parts Advisor in a dealership or automotive environment
• Strong working knowledge of parts catalogues and stock control systems
• High level of accuracy in all administrative tasks and record keeping
• Confident communicator, both face to face and over the phone
• Committed to delivering exceptional customer service and supporting team targets
• Experience with CDK (Kerridge) systems
• A solid technical understanding of motor vehicles and components

Benefits

• 24 days holiday + bank holidays
• Clear career progression paths and manufacturer backed training
• Competitive bonus structures rewarding individual and team success
• Employee benefits including discounted shopping, gym memberships, and dining offers
• Healthcare support with a Medicare cash plan for you and your children - includes same day GP access, dental and wellbeing cover