PALS Program Lead - Patient Experience & Service Improvement

The Leeds Teaching Hospitals NHS Trust is seeking a PALS Manager to lead the Patient Advice & Liaison Service across the organisation, ensuring responsive handling of patient concerns and driving improvements in experience and service delivery.

You will provide leadership to the PALS team, collaborate with CSU teams, and build strong relationships with internal and external stakeholders, including other NHS providers and the Parliamentary and Health Service Ombudsman to support quality