Security Officer

Security Officer Role - Mitie

Location: Network Rail - Basingstoke
Job Type: Full-time

Shift Rota: Monday-Friday (12Hour Shifts)

Company Description

Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.

• Over 49,000 employees
• 100+ office locations
• Thousands of customers across the UK

There's no limit to what you can achieve working at Mitie.

Company Values

Delivering the exceptional, every day

Our Purpose:Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our Promise to Our People: A workplace where you can thrive and be your best every day.

Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.

Core Values & Culture

• We are one Mitie
  We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
• Integrity and Trust
  These are at the heart of everything we do. We treat others with respect and represent the company with pride.
• We go the extra mile
  We solve problems, improve processes, and always keep our promises.
• Diversity makes us stronger
  We value different backgrounds and perspectives-everyone has a voice.
• Customer-focused
  We act as a trusted partner, putting customers at the centre of everything.

Key Behaviours

• Knowledge of relevant security procedures
• Excellent customer service
• Strong teamwork
• Health & safety awareness
• Effective communication skills

Mitie is committed to building a diverse and inclusive environment where everyone can thrive.

Main Duties

• Maintain a professional presence: determined, trustworthy, attentive, and approachable
• Welcome clients and visitors warmly:
  • Issue and manage ID badge's
• Operate:
  • Phones
  • Emails
  • IT systems
  • CCTV
  • Alarm systems
  • Access control (doors and car park)
• Monitor and respond to:
  • Suspicious activity
  • Potential criminal behaviour
• Maintain control of incidents until emergency services arrive
• Record, report, and elevate incidents to the Account Manager

Person Specification

• Strong team player with a positive attitude
• Ability to work independently
• Previous security experience preferred
• Flexible approach to working hours
• Excellent customer service skills
• Willingness to go above and beyond for clients and visitors
• Strong written and verbal communication
• Ability to remain calm under pressure

Knowledge & Requirements

• Understanding of:
  • Health and Safety at Work Act
  • Criminal and Civil Law
  • Police and Criminal Evidence Act
• SIA Licence - (Door Supervision or Security Guarding) - Essential

Additional Information

• Equal opportunities employer
• Strong focus on diversity and inclusion
• Commitment to employee growth and development