Order Management Supervisor

World Wide Technology

Supervisor, Order Management

Permanent

Oude Meer, Netherlands

For the 13th year in a row, World Wide Technology has been rated in Fortune Global top 100 best companies list, proudly, this year we ranked 10th . We believe this is due to ensuring that our employees feel valued and understand that they are our greatest asset. WWT prides itself on having a continued development of strong workplace culture, creativity and innovation, workforce diversity & global cultural awareness.

World Wide Technology, EMEA. has an very exciting opportunity available for an Supervisor, Order Management to join our friendly European Integration Centre team based in Oude Meer, Netherlands.

A Supervisor of Order Management leads a team that is accountable for the successful execution and fulfillment of program specific orders. Reporting to a leader within Order Management, an individual in this role is responsible for overseeing the results produced by his/her team, providing training and direction to employees, monitoring work quality and coaching on performance. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

Responsibilities:

Responsibilities of this job consist of leading a team of Order Management resources that works to support WWT's end-to-end Order Management Supply Chain function, including but not limited to the following:

• Training, coaching, and contributing to the development of the team on standard policies, procedures and best practices while promoting professional growth
• Knowing Key Performance Indicators (KPIs) of the team and working cross-functionally to resolve issues that impact performance
• Monitoring staff performance and identifying opportunities for individual and team improvement
• Troubleshooting and resolving complex order related issues
• Owning execution and cross-functional accountability throughout WWT Supply Chain
• Creating operational and customer-driven reporting and insights utilizing business intelligence tools to drive action
• Engaging in direct customer interaction to provide updates
• Ensuring that new customers and programs are onboarded properly to ensure customer delight
• Resolving complex issues across multiple internal functional areas and direct interaction with customers on program specific details.
• Promoting the World Wide Technology Integrated Management and Leadership tools and concepts

Qualifications:

• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
• Efficiently and effectively communicates information to promote collaboration and HPT
• Able to convey ideas clearly and succinctly through written communication
• Persistent and determined in the face of adversity
• Effectively manages their time to deliver work efficiently
• Always applies a customer service mindset and strives to deliver customer delight
• Demonstrates effective prioritization skills in an environment with many competing demands
• Applies superior critical thinking skills to identify solutions to difficult problems
• Comfortable and effective in presenting to and closely working with senior leadership
• Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
• Proficiently establishes and continuously improves processes to deliver optimal organizational value
• Effectively and efficiently organizes resources to get things done
• Treats direct reports fairly, with positive intentions and does not play favorites
• Provides clear and productive direction to their team via thorough planning and effective communication
• Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching

Should you have the relevant skillset and are keen on this position, please email me your updated CV

Equal opportunities:

We strive to create an environment where all employees are empowered to succeed based on their skill, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!