OR112391 - Customer Service Advisor - Admin & Clerical

Client: Charnwood Borough Council

Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom

Work Pattern: Office Based - Charnwood Borough Council - 9am till 4pm - 32.5 hours a week

PAYE Pay Rate: £13.47 per hour

The main purpose of the Customer Advisor role is to provide front-line support to residents with waste and recycling enquiries. You would answer calls and emails, provide accurate information about bin collections and recycling, resolve customer problems, record requests on the CRM system, and

• Answer customer calls and emails.
• Deal with missed bin collections and service requests.
• Check information and explain solutions to customers.
• Update the CRM system.
• Pass complicated issues to the Waste Team.
• Handle ahigh volume of enquiries.

• Goodcustomer service
• Excellentcommunication
• Goodlistening and problem-solving
• Attention to detail
• GoodIT/CRM skills
• Ability to work underpressure
• Professional and patient attitude
• Goodteamwork