Operations Support Manager

• Visit each clinic at least every two weeks as the primary point of contact for Partners and Lead Vets
• Cascade key communications from the central team into clinics
• Help clinics run effective team meetings and maintain strong internal communication
• Support patient transfers between hub-and-spoke clinics and referral centres
• Log and resolve complaints within 15 days
• Escalate risks, issues and opportunities to the Network Partner or Network Director
• Coordinate recruitment activity, interviews, hiring-manager support, onboarding and BP launch days
• Build and maintain clinic rotas and arrange locum support when needed
• Review appointment availability and diary structure
• Check Workday dashboards daily, including payroll tasks such as timesheets, leave requests and absences
• Log and manage maintenance requests and support clinics during incidents or crises
• Oversee accommodation administration for clinic-related housing
• Ensure Health & Safety actions are completed on time and support regulatory compliance
• Approve invoices, check them against purchase orders, and support stock management and stock-take approvals
• Manage aged IBDC requests

Requirements

• Solid understanding of operational delivery in a veterinary, healthcare or multi-site service setting
• Experience supporting service delivery teams across multiple locations
• Excellent organisational and planning skills
• Strong communication and relationship-building ability
• High attention to detail in rotas, payroll and compliance documentation
• Confidence using Workday, D365, Excel and Outlook
• Proactive, solutions-focused mindset with accountability and follow-through
• Resilience and adaptability in a busy, hands-on environment
• Experience with rota planning, resource allocation, recruitment coordination and onboarding
• Familiarity with Health & Safety, compliance, financial controls and inventory processes
• Understanding of people processes and effective team support
• Full UK driving licence for regular travel between clinics

Core Competencies

Demonstrates strong operational delivery skills in a veterinary or healthcare setting, with expertise in recruitment coordination, rota planning, and compliance management. Proficient in using Workday and D365 for effective team support and communication across multiple locations.

Highest-signal resume keywords

• Operational Delivery
• Rota Planning
• Recruitment Coordination
• Workday Proficiency
• Health & Safety Compliance

ATS Optimization Keywords Hard Skills

• Operational Delivery
• Rota Planning
• Recruitment Coordination
• Compliance Management
• Payroll Management
• Inventory Processes
• Resource Allocation
• Appointment Availability Review
• Complaint Resolution
• Maintenance Request Management

Soft Skills

• Organisational Skills
• Communication Skills
• Relationship-Building
• Attention to Detail
• Proactive Mindset

Certifications & Qualifications

• Full UK Driving Licence

Industry Keywords

• Veterinary
• Healthcare
• Multi-Site Service
• Health & Safety
• Regulatory Compliance

Tools & Technologies

• Workday
• D365
• Excel
• Outlook