Operations Support Administrator

Operations Support Administrator

Transcare Solutions Ltd (Part of Arriva Group) are looking for a highly organized administrator with excellent attention to detail and a passion for delivering outstanding service. The role supports Arriva's insurance and claims handling operations.

Key Responsibilities

• Provide efficient, accurate, and professional administrative support across insurance and claims activities.
• Day to day data entry, document management, and record maintenance.
• Maintain and update the Motor Insurers Bureau Navigate platform (MID), ensuring all vehicle data is accurate and up to date.
• Track activity, performance, and volumes through spreadsheets and reporting tools.
• Produce routine and ad hoc reports using established templates.
• Carry out data checks to ensure accuracy and completeness.
• Support assurance activities by gathering and presenting information clearly.
• Manage communications professionally with stakeholders and service providers.
• Maintain accurate incident records in line with service level agreements.
• Handle sensitive data, including CCTV and personal information, in line with UK data protection legislation.
• Contribute to team KPIs and service delivery objectives.
• Provide cover across administration functions when required.

About You

• Strong digital skills, including Microsoft 365 (Excel, Outlook, Teams, Word).
• Experience in administration, claims support, insurance, or customer service environments.
• Excellent attention to detail and accuracy.
• Highly organized, able to manage priorities and meet deadlines.
• Strong communication and stakeholder management skills.
• Understanding of data protection and confidentiality responsibilities.
• Ability to produce reports and work with multiple data sources effectively.
• Takes a proactive approach to learning and continuous improvement.
• Ideally has knowledge of the Motor Insurers Database (MID).

Why Join Us

• Be part of a leading international transport organisation.
• Work in a supportive and collaborative team environment.
• Opportunities for development and continuous learning.

How to Apply

We would love to hear from you. Closing date: Friday 10th July.