Operations Support Administrator

Posted 4 days ago by Job Search Place Limited

Permanent
Full Time
Other
Liverpool, United Kingdom
Job Description
Operations Support Administrator

Transcare Solutions Ltd (Part of Arriva Group) are looking for a highly organized administrator with excellent attention to detail and a passion for delivering outstanding service. The role supports Arriva's insurance and claims handling operations.

Key Responsibilities
  • Provide efficient, accurate, and professional administrative support across insurance and claims activities.
  • Day to day data entry, document management, and record maintenance.
  • Maintain and update the Motor Insurers Bureau Navigate platform (MID), ensuring all vehicle data is accurate and up to date.
  • Track activity, performance, and volumes through spreadsheets and reporting tools.
  • Produce routine and ad hoc reports using established templates.
  • Carry out data checks to ensure accuracy and completeness.
  • Support assurance activities by gathering and presenting information clearly.
  • Manage communications professionally with stakeholders and service providers.
  • Maintain accurate incident records in line with service level agreements.
  • Handle sensitive data, including CCTV and personal information, in line with UK data protection legislation.
  • Contribute to team KPIs and service delivery objectives.
  • Provide cover across administration functions when required.
About You
  • Strong digital skills, including Microsoft 365 (Excel, Outlook, Teams, Word).
  • Experience in administration, claims support, insurance, or customer service environments.
  • Excellent attention to detail and accuracy.
  • Highly organized, able to manage priorities and meet deadlines.
  • Strong communication and stakeholder management skills.
  • Understanding of data protection and confidentiality responsibilities.
  • Ability to produce reports and work with multiple data sources effectively.
  • Takes a proactive approach to learning and continuous improvement.
  • Ideally has knowledge of the Motor Insurers Database (MID).
Why Join Us
  • Be part of a leading international transport organisation.
  • Work in a supportive and collaborative team environment.
  • Opportunities for development and continuous learning.
How to Apply

We would love to hear from you. Closing date: Friday 10th July.