Operations Project Manager

Take the Next Step in Your Project Management Career Our client is an established tech company with a team of around 160 professionals and over 40 years of experience delivering innovative customer engagement solutions. As a market leader in contact center integration across Europe, they're known for their strong technical focus, collaborative culture, and forward-thinking mindset. They're now looking for an experienced Project Manager to join their operations team and lead the delivery of modern, cloud-based customer experience solutions.Operations Project Manager Take the Next Step in Your Project Management Career

Our client is an established tech company with a team of around 160 professionals and over 40 years of experience delivering innovative customer engagement solutions. As a market leader in contact center integration across Europe, they're known for their strong technical focus, collaborative culture, and forward-thinking mindset.

They're now looking for an experienced Project Manager to join their operations team and lead the delivery of modern, cloud-based customer experience solutions.

The Role

In this position, you'll oversee the planning and execution of key integration projects, working directly with end customers in a mix of on-site, remote, and office-based settings.

You'll serve as the main point of contact throughout the project lifecycle, ensuring milestones are met, stakeholders stay aligned, and outcomes exceed expectations. You'll be supported by a skilled team of system engineers and solution architects who bring deep technical expertise to the table.

If you're someone who enjoys variety, responsibility, and being at the center of high-impact digital projects, this is an ideal opportunity.

What You'll Bring

• A degree in computer science, engineering, or project management

• 5+ years of experience leading IT or digital transformation projects (, CX, CRM, AI, or digital products)

• Previous work on contact center or communication platform projects is a big plus

• Familiarity with cloud and unified communications technologies, or a strong desire to learn

• Experience with CRM platforms such as Salesforce is advantageous

• Strong communication skills and a natural ability to connect with clients and internal teams

• Confident in running workshops and managing cross-functional collaboration

• Excellent organizational habits and attention to detail

• Project management certifications (, PMP, Prince2, IPMA, Scrum) required; ITILv4 is a plus

• Fluent in German and English; business French is a must

What Our Client Offers

• A modern hybrid work environment with flexibility to work from home

• Two paid volunteer days per year to support causes important to you

• Access to professional development, technical certifications, and training

• A people-first culture with a strong customer focus

• Excellent social benefits and international team events

• A truly collaborative, agile work culture that encourages innovation and growth

Inclusion & Diversity

Our client values diversity in all forms and is committed to building an inclusive team. They encourage applicants from all backgrounds to apply, because diverse perspectives drive stronger outcomes.

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