Operations Manager

Operations Manager

Sector: HVAC / Plumbing / Drainage
Location: South East England
Salary: £50,000 - £60,000 per annum (dependent on experience)
Hours: Monday to Friday, 8:00am - 5:00pm (30-minute lunch break)

Role Overview

We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operational performance of our HVAC, plumbing, and drainage services across the South East. This is a senior leadership role responsible for managing teams, improving efficiency, ensuring compliance, and delivering exceptional service to both domestic and commercial clients.
The successful candidate will play a key role in driving operational excellence, supporting growth, and maintaining high standards across all contracts and projects.

Key Responsibilities

• Oversee daily operations across HVAC, plumbing, and drainage divisions
• Manage and support field engineers, supervisors, and office-based operational staff
• Plan and coordinate workloads, scheduling, and resource allocation
• Ensure projects and reactive works are delivered on time, within budget, and to a high standard
• Monitor KPIs, operational performance, and profitability
• Implement and improve operational processes and systems
• Ensure full compliance with health & safety, industry regulations, and company policies
• Liaise with clients, suppliers, and subcontractors as required
• Handle escalations, complaints, and complex operational issues
• Support recruitment, onboarding, and ongoing training of operational staff
• Work closely with senior management to support business growth and strategic objectives

Skills & Experience Required

• Proven experience in an Operations Manager or senior operational role
• Background in HVAC, plumbing, drainage, or building services (essential)
• Strong people management and leadership skills
• Excellent organisational and problem-solving abilities
• Solid understanding of operational KPIs, scheduling, and cost control
• Knowledge of UK health & safety legislation and industry standards
• Confident communicator with the ability to manage internal teams and external stakeholders
• IT-literate with experience using job management or scheduling systems
• Full UK driving licence

Desirable

• Experience managing multiple contracts or regions
• Commercial awareness and budget management experience
• Relevant technical or management qualifications

What We Offer

• Competitive salary of £50,000 - £60,000
• Company car
• Stable, full-time role with clear responsibility and autonomy
• Opportunity to join a growing and well-established business
• Supportive senior leadership team
• Career development and progression opportunities