Operations Manager - Housing Solutions

Sandwell Council is seeking an experienced Operations Manager - Housing Solutions to provide senior operational leadership across a critical part of our Housing Solutions service.

This role leads the Property portfolio, including:

• Housing Registrations and Allocations
• The Housing Register
• Temporary Accommodation and move on
• Property related operational services supporting homelessness prevention and relief

You will play a pivotal role in balancing scarce housing supply, high demand, legal risk and customer need, ensuring services operate lawfully, efficiently and with a strong focus on outcomes for residents.

What you'll be responsible for

• Leading and managing high risk, high demanda housing property services within a complex local authority environment
• Ensuring allocations, registrations and temporary accommodation services operate in line with legislation, policy and best practice
• Providing senior oversight of complex decision making, complaints, legal challenges, reviews and appeals
• Managing performance, risk, resources and budgets across the Property portfolio
• Leading, developing and supporting Team Leaders and staff, promoting a high performance and accountable culture
• Working collaboratively with partners and senior colleagues to maximise housing supply and support homelessness prevention

What we're looking for

You will bring:

• Significant experience of managing housing solutions related services within a local authority or similar environment
• Strong knowledge of housing allocations, registrations and homelessness related legislation
• Proven experience of leading teams through operational pressure, risk and change
• Confidence in handling legal challenge, scrutiny, complaints and complex cases
• Strong leadership, analytical and decision making skills

Why join Sandwell?

• Be part of a leadership team shaping how housing services respond to real demand and constraint
• Work in a service that is focused on prevention, improvement and doing things differently
• Opportunity to lead a critical portfolio at a time of change and challenge
• Flexible working arrangements and a strong commitment to staff wellbeing and development

How to apply

For an informal discussion about the role, please contact Karl Robinson, Head of Housing Solutions.

Closing date : 31March 2026

Please submit a CV and supporting statement to before the closing date.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

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