Operations Assistant

Operations Assistant - Insurance (Underwriting & Claims Support)

Location: London
Company: Underwriting Agency and MGA

About the Company

A specialist underwriting and claims Managing General Agent (MGA)

This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London's insurance market.

The Opportunity

We are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment.

You will play a key role in ensuring the smooth running of day to day operations, working closely with underwriters, claims handlers, brokers and insureds.

Key Responsibilities Underwriting Support

• Assist with the renewal process, including requesting and processing proposal forms
• Input and manage data within internal systems
• Produce rating sheets using Excel
• Process policy adjustments and endorsements
• Generate policy documentation
• Liaise with brokers, insureds and internal teams
• Support payment plan setup with accounts

Claims Support

• Log and process new claims into internal systems
• Prepare files and allocate to Claims Handlers
• Maintain claims diary systems
• Manage correspondence and file requests
• Produce and distribute bordereaux reports

General & Operational Duties

• Maintain departmental procedures and documentation
• Provide professional support to brokers and clients
• Assist with general office duties and reception cover when required
• Contribute to a positive team culture and continuous improvement

About You

• Previous insurance experience is essential
• Background in operations or administration within financial services
• Strong attention to detail and organisational skills
• Confident using Microsoft Excel and Word
• Excellent written and verbal communication skills
• A team player with a proactive, "can-do" attitude
• Able to manage workload effectively and meet deadlines

Why Join?

• Join a respected and growing MGA within the London market
• Gain exposure across both underwriting and claims functions
• Work in a collaborative, supportive and professional environment