Operations Administrator

LOCATION: TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33 5SP

Full-time 37.5 hours per week

Office based role

Monday to Friday, 9am to 5pm including 1/2-hour unpaid lunch break

Plus, benefits including on-site parking

Reporting to the Operations Manager, you will support the day-to-day coordination of customer orders, third party warehouse operations, transport bookings and returns and rework management. You will be a key link between customers, carriers and our external warehouse partners to ensure orders are processed accurately and delivered efficiently.

JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.

Key Responsibilities

• Book in deliveries and arrange transport.
• Track orders and monitor day-to-day courier queries/POD requests (Asda ToYou, Royal Mail etc.)
• Monitor communication between courier and 3 rd Party warehouse, ensuring all collection times and any collection issues are dealt with as soon as possible.
• Work with 3 rd party warehouse with regards to all DC deliveries ensuring they have all the relevant delivery information, rework information, labels and paperwork.
• Arrange reworks with 3 rd party companies, ordering labels.
• Arrange collection of Retail DC/Field Sales Team/Mail order returns.
• Manage stock issues that may occur, investigate the issues with warehouse/adjustments on D365
• Ensure all daily/weekly/monthly reports/planners are kept up to date
• General filing and ad hoc duties as requested from time to time by line management.

Experience & Skills

• Analytical skills - you should be able to demonstrate a level of proficiency in Excel, as well as strong administration, data entry skills and perform a high level of numeracy.
• Ability to work on own initiative as well as part of a team with excellent time management and interpersonal skills.
• Excellent communication skills, particularly written including dealing with "offshore" suppliers.
• Ability to organise, categorise and reproduce detailed information with speed and efficiency, possessing high attention to detail, sometimes managing multiple priorities
• Ability to think ahead, identifying issues and to offer solutions.
• Have confidence to prioritise own workload without constant supervision.
• Flexibility and willing to work in a constantly changing environment.
• Conscientious, responsible and a team player.
• Able to build and maintain good supplier and people relationships.
• Experience of Microsoft Dynamics 365.
• Basic understanding of the core Microsoft packages (Word, PowerPoint, Excel, Planner).

Benefits JML Offer

25 days holiday a year (plus 8 bank/public holidays), increasing after 3 and 6 years' service.

Employee Assistance Programme

Private Health Insurance after 1 year of service

Contributory Pension Scheme after 3 months of service