Operations Administrator
Posted 11 days 18 hours ago by JML
LOCATION: TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33 5SP
Full-time 37.5 hours per week
Office based role
Monday to Friday, 9am to 5pm including 1/2-hour unpaid lunch break
Plus, benefits including on-site parking
Reporting to the Operations Manager, you will support the day-to-day coordination of customer orders, third party warehouse operations, transport bookings and returns and rework management. You will be a key link between customers, carriers and our external warehouse partners to ensure orders are processed accurately and delivered efficiently.
JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.
Key Responsibilities- Book in deliveries and arrange transport.
- Track orders and monitor day-to-day courier queries/POD requests (Asda ToYou, Royal Mail etc.)
- Monitor communication between courier and 3 rd Party warehouse, ensuring all collection times and any collection issues are dealt with as soon as possible.
- Work with 3 rd party warehouse with regards to all DC deliveries ensuring they have all the relevant delivery information, rework information, labels and paperwork.
- Arrange reworks with 3 rd party companies, ordering labels.
- Arrange collection of Retail DC/Field Sales Team/Mail order returns.
- Manage stock issues that may occur, investigate the issues with warehouse/adjustments on D365
- Ensure all daily/weekly/monthly reports/planners are kept up to date
- General filing and ad hoc duties as requested from time to time by line management.
- Analytical skills - you should be able to demonstrate a level of proficiency in Excel, as well as strong administration, data entry skills and perform a high level of numeracy.
- Ability to work on own initiative as well as part of a team with excellent time management and interpersonal skills.
- Excellent communication skills, particularly written including dealing with "offshore" suppliers.
- Ability to organise, categorise and reproduce detailed information with speed and efficiency, possessing high attention to detail, sometimes managing multiple priorities
- Ability to think ahead, identifying issues and to offer solutions.
- Have confidence to prioritise own workload without constant supervision.
- Flexibility and willing to work in a constantly changing environment.
- Conscientious, responsible and a team player.
- Able to build and maintain good supplier and people relationships.
- Experience of Microsoft Dynamics 365.
- Basic understanding of the core Microsoft packages (Word, PowerPoint, Excel, Planner).
25 days holiday a year (plus 8 bank/public holidays), increasing after 3 and 6 years' service.
Employee Assistance Programme
Private Health Insurance after 1 year of service
Contributory Pension Scheme after 3 months of service