Operational Support Officer

Operational Support Officer - HMCTS

Location: Stockport

Are you organised, detail oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Stockport. This is a fantastic opportunity to contribute to the efficient running of court operations and help ensure fair access to justice for all.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearings.
• Providing users and stakeholders with information or signposting them to appropriate support via face to face, telephone, and written correspondence, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific guidance.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating relevant systems as required.
• Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
• Processing work using standard operating procedures to meet performance targets and uphold service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols.
• Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
• Providing judicial support, including diary management and administrative assistance.
• Supporting enforcement activities like financial assessments, fine collection, and generating basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:

• Strong organisational and administrative skills.
• Excellent communication skills, with the ability to engage effectively across multiple contact methods.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proactive approach to problem solving and risk management.
• Knowledge of court or legal processes is desirable but not essential.

Additional information:

• No specific formal qualifications are required, but a background in administrative or customer service roles is beneficial.
• Experience with case management or court procedures is advantageous.

Join a dedicated team committed to delivering high-quality justice services. If you're ready to make a difference and thrive in a dynamic environment, we'd love to hear from you!

Apply now to become part of this vital public service team in Stockport!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.