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Operational Support Administrator

Posted 10 hours 19 minutes ago by Jobtailor

Permanent

Full Time

Other

Gloucestershire, Tewkesbury, United Kingdom, GL205

Job Description

Overview

Manage client reimbursements in accordance with relevant scheme rules and benefits
Screen client onboarding questionnaires in accordance with guidelines
Support with new system testing, roll out of new procedures and develop new ways of working
Arrange client appointment bookings
Handle incoming and outgoing calls and signpost efficiently
Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
Chase clinical information in a timely and professional manner
Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
Collate and present customer feedback and Net Promoter scores to management
Implement weekly and monthly client membership amendments
Conduct weekly patient facing reception duties and coordinate our FRS clinic based in Barbourne - Worcester
Process incoming communications (Post and emails) and action as required
Manage office supplies and maintenance as required
Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
Greet visitors in an efficient and friendly manner including preparation of refreshments for meetings
Complete tasks requested by management

Requirements

Previous experience in an Administration, Business Support or Customer service role
Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint, with the ability to add creative flair to presentations
Familiar with, and able to keep up to date with, the requirements of the Data Protection Act
Excellent telephone manner
Excellent interpersonal communication skills
Ability to follow procedures, adhere to policies, and apply these to the scope of work
Ability to demonstrate a high level of accuracy with good attention to detail
Ability to work to tight deadlines