Operational Support Administrator

Posted 10 hours 18 minutes ago by Jobtailor

Permanent
Full Time
Other
Gloucestershire, Tewkesbury, United Kingdom, GL205
Job Description
Overview
  • Manage client reimbursements in accordance with relevant scheme rules and benefits
  • Screen client onboarding questionnaires in accordance with guidelines
  • Support with new system testing, roll out of new procedures and develop new ways of working
  • Arrange client appointment bookings
  • Handle incoming and outgoing calls and signpost efficiently
  • Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
  • Chase clinical information in a timely and professional manner
  • Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
  • Collate and present customer feedback and Net Promoter scores to management
  • Implement weekly and monthly client membership amendments
  • Conduct weekly patient facing reception duties and coordinate our FRS clinic based in Barbourne - Worcester
  • Process incoming communications (Post and emails) and action as required
  • Manage office supplies and maintenance as required
  • Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
  • Greet visitors in an efficient and friendly manner including preparation of refreshments for meetings
  • Complete tasks requested by management
Requirements
  • Previous experience in an Administration, Business Support or Customer service role
  • Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint, with the ability to add creative flair to presentations
  • Familiar with, and able to keep up to date with, the requirements of the Data Protection Act
  • Excellent telephone manner
  • Excellent interpersonal communication skills
  • Ability to follow procedures, adhere to policies, and apply these to the scope of work
  • Ability to demonstrate a high level of accuracy with good attention to detail
  • Ability to work to tight deadlines