Operation Support Manager

Operation Support Manager

Salary: £35,000 - £37,000

• Profit-related bonus
• 30 days holiday (22 days + 8 bank holidays)
• Subsidised healthcare scheme
• Company pension scheme (auto-enrolment)
• Regular pay reviews & training opportunities

This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our Business. We are recruiting for an experienced Operational Support Manager, working within our Senior Management Team, supporting our Operation Manager & Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.

Role Overview

• 40 hours per week 8:30am - 5:00pm
• Reporting to the Operations Manager
• Lead, motivate, and develop the Operations Support Team.
• Oversee HR admin, Stores operations, and Fleet management.
• Manage business systems (Joblogic, trackers, reporting tools).
• Maintain and improve standard operating procedures and compliance with ISO and H&S standards.
• Deliver internal training in Microsoft tools, IT skills, and digital systems (including AI).
• Support reporting, documentation, and communication between teams, clients, and suppliers.
• Drive process improvements and operational efficiency.

Key Responsibilities Operational Support

• Work closely with the Operations Manager to ensure the smooth running of daily business operations.
• Coordinate and manage administrative support for operational projects and initiatives.
• Provide high-level administrative and analytical support to the business.
• Monitor and improve operational processes to increase efficiency and accuracy.
• Ad hoc duties when required

Team Leadership & Administration

• Lead and supervise the administration team, ensuring workloads are prioritised effectively and completed to a high standard.
• Line manage the HR Administrator, providing guidance, support, and oversight of HR-related tasks such as recruitment administration, onboarding, and record keeping.
• Develop and implement best practices within the admin function to improve consistency and productivity.
• Conduct regular performance reviews and support staff development.

Stores & Facilities Management

• Oversee the day-to-day running of stores and stock control, ensuring accuracy and efficiency.
• Support compliance with health and safety and other regulatory requirements.

Systems & IT

• Champion digital tools and systems across the business to streamline workflows.
• Produce high-quality reports, data analysis, and dashboards using Microsoft Excel (advanced formulas, pivot tables, data validation, etc.).
• Support the integration and management of business software systems.
• Troubleshoot and coordinate IT-related issues with external providers when necessary.

Skills & Experience Required

• Proven experience in an operations support, office management, or administrative leadership role.
• Strong people management skills - able to lead, motivate, and develop a small team.
• Excellent IT proficiency, especially Microsoft Excel (essential).
• Strong working knowledge of Microsoft Office 365, SharePoint, and related systems.
• Exceptional organisational, analytical, and problem-solving abilities.
• Experience managing HR administration processes (desirable but not essential).
• Comfortable working in a family-run, fast-paced environment where flexibility and initiative are key

Personal Attributes

• Highly organised with meticulous attention to detail.
• Proactive and hands-on approach to getting things done.
• Approachable, reliable, and a confident communicator.
• Values teamwork, integrity, and a positive working culture.
• Comfortable working closely with senior management in a confidential and trusted capacity.

What to expect from Ceaton

• Company uniform & PPE provided
• Clear career progression opportunities within the business
• Company mobile phone
• Company expenses card
• Supportive & positive work environment