Operation Support Manager
Posted 14 hours 53 minutes ago by Orange Recruitment
Permanent
Full Time
Administration Jobs
South Glamorgan, United Kingdom
Job Description
Operation Support Manager 
Salary: £35,000 - £37,000
- Profit-related bonus
- 30 days holiday (22 days + 8 bank holidays)
- Subsidised healthcare scheme
- Company pension scheme (auto-enrolment)
- Regular pay reviews & training opportunities
This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our Business. We are recruiting for an experienced Operational Support Manager, working within our Senior Management Team, supporting our Operation Manager & Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.
Role Overview- 40 hours per week 8:30am - 5:00pm
- Reporting to the Operations Manager
- Lead, motivate, and develop the Operations Support Team.
- Oversee HR admin, Stores operations, and Fleet management.
- Manage business systems (Joblogic, trackers, reporting tools).
- Maintain and improve standard operating procedures and compliance with ISO and H&S standards.
- Deliver internal training in Microsoft tools, IT skills, and digital systems (including AI).
- Support reporting, documentation, and communication between teams, clients, and suppliers.
- Drive process improvements and operational efficiency.
- Work closely with the Operations Manager to ensure the smooth running of daily business operations.
- Coordinate and manage administrative support for operational projects and initiatives.
- Provide high-level administrative and analytical support to the business.
- Monitor and improve operational processes to increase efficiency and accuracy.
- Ad hoc duties when required
- Lead and supervise the administration team, ensuring workloads are prioritised effectively and completed to a high standard.
- Line manage the HR Administrator, providing guidance, support, and oversight of HR-related tasks such as recruitment administration, onboarding, and record keeping.
- Develop and implement best practices within the admin function to improve consistency and productivity.
- Conduct regular performance reviews and support staff development.
- Oversee the day-to-day running of stores and stock control, ensuring accuracy and efficiency.
- Support compliance with health and safety and other regulatory requirements.
- Champion digital tools and systems across the business to streamline workflows.
- Produce high-quality reports, data analysis, and dashboards using Microsoft Excel (advanced formulas, pivot tables, data validation, etc.).
- Support the integration and management of business software systems.
- Troubleshoot and coordinate IT-related issues with external providers when necessary.
- Proven experience in an operations support, office management, or administrative leadership role.
- Strong people management skills - able to lead, motivate, and develop a small team.
- Excellent IT proficiency, especially Microsoft Excel (essential).
- Strong working knowledge of Microsoft Office 365, SharePoint, and related systems.
- Exceptional organisational, analytical, and problem-solving abilities.
- Experience managing HR administration processes (desirable but not essential).
- Comfortable working in a family-run, fast-paced environment where flexibility and initiative are key
- Highly organised with meticulous attention to detail.
- Proactive and hands-on approach to getting things done.
- Approachable, reliable, and a confident communicator.
- Values teamwork, integrity, and a positive working culture.
- Comfortable working closely with senior management in a confidential and trusted capacity.
- Company uniform & PPE provided
- Clear career progression opportunities within the business
- Company mobile phone
- Company expenses card
- Supportive & positive work environment