On Board Host

On-Board Host - TransPennine Express (TPE) at York Station

Pay Rate: £13.65 per hour plus commission. Hours: Part Time (16 hours). Shifts: Rotational between 6am and 8pm, including some weekends.

Eligibility

• Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic, fast-paced environment with long hours and varying shifts.

About the Company

We are a premier provider of catering and onboard services to the British Railway Industry with over 40 service centres nationwide and a workforce of over 1000 employees in the UK.

Preferred Experience

Ideally you will have at least 2 years working experience in a customer facing role within the Retail Leisure & Hospitality Industry. Full training will be provided.

Responsibilities

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets independently, and meet contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.

Benefits

• Travel and Leisure Pass: Free travel on all TPE trains when off duty for leisure & pleasure using a TPE Duty & Leisure Pass (issued after 3 months service); access to TPE Rover Tickets across the entire TPE Network for friends & family for £10 per day.
• Commission: Up to 2.5% of net sales.
• Employee Discounts: Up to 50% discount across UK airports & railway stations at various SSP brands and franchises such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Up to 75% discount off on SSP brands during work hours.
• 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Learn while you earn: Access to award-winning training, apprenticeships and development.
• Internal growth opportunities: 70% of our managers are internal promotions.
• Employee rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, 24/7 helpline.
• Health and wellbeing support: Flexible working, family-friendly leave.
• Culture: Support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
• Financial support: UK pension plans, life assurance, share incentives scheme, cycle to work, competitive pay rates, advance earned pay, up to £5000 loans repaid through salary.
• Holiday allowance: 28 days pro rata, inclusive of bank holidays.
• Rewards & recognition: RG Stars, Extra Mile vouchers, shopping discounts and more.

Additional Information

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.