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Omni-Channel Service Desk Manager
Posted 4 hours 40 minutes ago by ParentPay Group
Permanent
Full Time
Other
England, United Kingdom
Job Description
ParentPay Group is seeking a Service Desk Manager to drive end-to-end service delivery and customer satisfaction across its products. You will lead Team Leaders and Managers, ensuring alignment with KPIs and business objectives, while delivering proactive, data-driven performance improvements.
You will oversee omni-channel support, governance, and continuous improvement, leveraging ServiceNow, telephony, and AI-enabled tools to optimise operations and CSAT results.
ParentPay Group
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