Omni-Channel Service Desk Manager

ParentPay Group is seeking a Service Desk Manager to drive end-to-end service delivery and customer satisfaction across its products. You will lead Team Leaders and Managers, ensuring alignment with KPIs and business objectives, while delivering proactive, data-driven performance improvements.

You will oversee omni-channel support, governance, and continuous improvement, leveraging ServiceNow, telephony, and AI-enabled tools to optimise operations and CSAT results.