Office Sales & Customer Service Champion

Job Title

Office Sales & Customer Service Coordinator

Location

Sheffield, UK

Type

Full-Time or Part-Time (Min 3 days per week)

Reports To

Head of Sales

Hours of Work

37.5 hours a week, Monday - Friday. On-site 4 days per week.

Responsibilities

• Manage contacts and prospects onto CRM database.
• Respond to sales enquiries by providing quotations, advising on lead times and confirming delivery dates for orders placed.
• Manage and enhance the Phlux experience for designated clients and distributors from enquiry to invoice and delivery.
• Provide input to sales forecasts for accounts under your responsibility.
• Assist in hitting sales targets and applicable company objectives.
• Follow up quotations issued and enter sample and sales orders.
• Liaise with other departments to ensure on-time deliveries are made.
• Assist the supply chain team in picking, checking and packing of goods prior to shipments when required.
• Check all deliveries are transacted according to Phlux and customer needs.
• Assist as directed with the above tasks when requested by your manager.

Qualifications, Skills and Experience

• Experience in a B2B customer-facing role via email, phone and online meetings where professionalism and service standards count.
• Technical qualification (vocational or academic) is optional; a can do attitude is essential.
• Excellent communication skills with a proven ability to collaborate across multifunctional teams and stakeholders at all levels.
• A good understanding of how a business executes its transactions and communications from early CRM engagement through the sales cycle, shipping internationally and the receivables process.
• Eligible to work in the UK.

Benefits

• Competitive salary based on experience.
• Share options with tax efficient EMI stock options.
• 25 days annual leave plus bank holidays.
• 5% employer contribution to pension scheme.
• Relocation package.
• Dynamic work environment as part of a growing start-up.
• Recruiting referral bonus scheme.