Office Sales & Customer Service Champion

Posted 5 days 23 hours ago by Phlux Technology

Permanent

Full Time

Academic Jobs

Yorkshire, Sheffield, United Kingdom, S5 9

Job Description

Job Title

Office Sales & Customer Service Coordinator

Location

Sheffield, UK

Type

Full-Time or Part-Time (Min 3 days per week)

Reports To

Head of Sales

Hours of Work

37.5 hours a week, Monday - Friday. On-site 4 days per week.

Responsibilities

Manage contacts and prospects onto CRM database.
Respond to sales enquiries by providing quotations, advising on lead times and confirming delivery dates for orders placed.
Manage and enhance the Phlux experience for designated clients and distributors from enquiry to invoice and delivery.
Provide input to sales forecasts for accounts under your responsibility.
Assist in hitting sales targets and applicable company objectives.
Follow up quotations issued and enter sample and sales orders.
Liaise with other departments to ensure on-time deliveries are made.
Assist the supply chain team in picking, checking and packing of goods prior to shipments when required.
Check all deliveries are transacted according to Phlux and customer needs.
Assist as directed with the above tasks when requested by your manager.

Qualifications, Skills and Experience

Experience in a B2B customer-facing role via email, phone and online meetings where professionalism and service standards count.
Technical qualification (vocational or academic) is optional; a can do attitude is essential.
Excellent communication skills with a proven ability to collaborate across multifunctional teams and stakeholders at all levels.
A good understanding of how a business executes its transactions and communications from early CRM engagement through the sales cycle, shipping internationally and the receivables process.
Eligible to work in the UK.

Benefits