Night Customer Service Advisor

Location: Wigan

Hours: 40 hours; 4 on 4 off

Salary: £27,133.34 per annum

Shift Pattern: Working 4 days out of 7 - Inclusive of weekends. 4 x 12 hour shifts, 4 days off and this will repeat. (Will not be 4 set days) Working hours between 8PM - 8AM 1x Hour and 2x 20 minute breaks. 8 Week Rota Basis

Do you have customer service experience? Are you a good communicator?

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you!

We are passionate about the service provided and most of all take pride in our people. We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.

Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

What will you bring?

• Customer service experience
• Interpersonal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi- task and maintain organisation.
• Self-motivated with a pro-active nature
• Positive behaviours with colleagues and customers.
• Knowledge of Excel.

What is on offer to you?

• 4 on 4 off shift work (20:00 - 08:00)
• Full uniform
• Training and development
• Company Pension
• Employee Discount Scheme
• Free parking

Does this opening sounds like a fit for you?

Apply now and a member of the APCOA recruitment team will be in touch with you.