Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour

Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour

Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one?

We are looking for highly customer-focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers while maintaining the highest service standards.

Shift Pattern

Working 3 days out of 7 - inclusive of weekends. 3 x 12 hour shifts, 3 days off, repeating. Working hours between 8AM - 8PM. 1 hour lunch, 2 20 minute breaks.

What you'll do

• Take inbound telephone calls
• Respond to email enquiries
• Take intercom calls
• Ensure the accuracy of information provided is paramount
• Certify accuracy and a high attention to detail
• Assisting with the Irish Clamp release

What you'll bring

• Excellent customer service skills
• Effective listening to build rapport with our customers
• Be able to respond to enquiries in a professional manner
• Excellent written and verbal communication skills
• Ability to absorb new information
• Ability to multitask and adapt
• Able to work with minimum supervision
• Experience of working in the parking industry is desirable but not essential
• Full accredited training will be provided to all successful candidates

What we'll offer you

• £12.71 per hour
• 38.5 hours per week - 3 on 3 off
• Employee of the month award scheme
• Pension scheme
• Employee discount
• Training and development

Must be 18 or over to apply.

We are committed to ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.